Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out
HOW LONG IS THE SHIPPING TIME?
Average Time: 2 - 5 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time.
CAN I CANCEL MY ORDER?
You are able to cancel your order without problems. You must cancel your order 24 hours after placing it for the cancelation to be applied. If the item has already shipped, all you need to do is send us an email with the subject line "CANCEL"
I HAVE ENTERED AN INCORRECT ADRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the email address is wrong, we can correct it within 24 hours
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, from given customer reports we conclude that 1 in 1000 arrives damaged due to mails service mistreatment.
If this happens to you, please contact us with:
- Your order number
- A picture of the damaged product
Once received we will be happy to sends out another product free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours. :)